Shipping policy

Thank you for shopping with Bloomhaven Nursery.

Bloomhaven Nursery partners with trusted growers, nurseries, and suppliers throughout the United States to offer a wide selection of seeds, live plants, cuttings, bulbs, tubers, roots, scionwood, and gardening products.

By placing an order, you acknowledge and agree to the terms outlined in this Shipping Policy.

Processing Time

Orders are typically processed within 3–10 business days.

Processing times may vary based on:

  • Product type

  • Seasonal demand

  • Weather conditions

  • Supplier availability

  • Agricultural shipping restrictions

Business days are Monday through Friday, excluding federal holidays.

Processing times are estimates and are not guaranteed.

Shipping Destinations

We currently ship within the United States only.

We do not offer international shipping.

Certain products may be restricted from shipping to specific states due to federal, state, or agricultural regulations.

If a product cannot legally be shipped to your location, we reserve the right to cancel the affected item and issue a refund.

Direct-From-Grower Fulfillment

To provide a larger selection of products and maintain plant quality, many orders ship directly from our partner growers and nurseries across the United States.

As a result:

  • Items within the same order may ship separately

  • Items may arrive on different days

  • Multiple tracking numbers may be issued

  • Products may originate from different states

Receiving separate shipments is normal and does not indicate that an item is missing.

Tracking Information

Tracking information is provided when available.

Some seed orders may be shipped using standard mail, flats, or envelope services that do not include tracking.

For orders with tracking, tracking information will be sent to the email address provided during checkout.

The absence of tracking on certain seed shipments does not indicate that an order has not been shipped.

Estimated Delivery Times

Delivery times vary based on product type, destination, season, weather conditions, and carrier performance.

Typical delivery estimates:

  • Seeds: 5–14 business days

  • Live Plants: 3–10 business days

  • Cuttings: 3–10 business days

  • Bulbs, Tubers, Roots, and Scionwood: 3–10 business days

These estimates are provided for reference only and are not guaranteed delivery dates.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery is outside our control.

We are not responsible for delays caused by:

  • USPS

  • UPS

  • FedEx

  • Severe weather

  • Natural disasters

  • Mechanical failures

  • Labor disruptions

  • Peak holiday shipping periods

  • Carrier operational delays

Carrier delays do not qualify for refunds, replacements, cancellations, or chargebacks.

Delivered Packages

Orders marked as "Delivered" by the carrier are considered successfully delivered.

Bloomhaven Nursery is not responsible for:

  • Stolen packages

  • Missing packages after delivery

  • Mail theft

  • Delivery to unsecured locations

  • Misplacement by household members

  • Delays in retrieving delivered packages

Customers should contact the carrier directly regarding packages marked as delivered.

Carrier delivery confirmation may be used as evidence in any payment dispute or chargeback investigation.

Live Plants and Seasonal Appearance

Plants are living products and may arrive in different stages depending on season, climate, and growing conditions.

Plants may arrive:

  • Dormant

  • Leafless

  • Recently pruned

  • Smaller or larger within the advertised size range

  • With minor cosmetic imperfections

  • Showing temporary shipping stress

Temporary shipping stress may include:

  • Yellowing leaves

  • Wilting

  • Leaf drop

  • Dormant appearance

These conditions are normal and generally recover with proper care.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for losses resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Undeliverable addresses

  • Refused deliveries

  • Failure to collect held packages

  • Failure to update shipping information before shipment

If reshipment is requested, additional shipping charges may apply.

Agricultural Restrictions

Some products are subject to state agricultural regulations and quarantine restrictions.

We reserve the right to:

  • Substitute packaging methods when required

  • Ship bare-root when required by state regulations

  • Cancel restricted items when shipment is prohibited

Any refund issued under these circumstances will be limited to the affected item(s).

Lost Packages

Packages may occasionally experience delays within carrier networks.

We ask customers to allow reasonable transit time before reporting a package as lost.

For tracked shipments, carrier investigations may be required before any resolution is considered.

For non-tracked seed shipments, delivery estimates are not guarantees and transit times may vary significantly depending on postal conditions.

Contact Us

Email: info@bloomhavengarden.com

Please include:

  • Order number

  • Description of your inquiry

  • Photos if applicable

Our typical response time is 1–5 business days.