Shipping policy

At Bloomhaven Nursery, we take great care in preparing and shipping all orders to ensure they arrive in the best possible condition. Please review our shipping policy before placing your order.

🇺🇸 Shipping Area

  • We currently ship within the United States only
  • International shipping is not available at this time

📦 Where Orders Ship From

We work with a network of trusted growers and partners across the United States.

  • Orders may ship from different locations
  • Items may arrive in separate packages

This allows us to maintain freshness and provide a wider selection of plants and seeds.

💲 Shipping Cost

We offer free shipping on all orders within the United States.

⏱ Processing Time

  • Standard processing time is 3–7 business days
  • Orders are processed Monday–Friday (excluding holidays)

Please note: Due to the nature of live plants and seasonal demand, some items may require additional time before shipment.

  • During peak seasons (especially spring and fall), processing may take longer
  • Certain plants are shipped based on readiness and proper handling conditions
  • In some cases, processing may take up to 2–4 weeks before shipment

🚚 Delivery Time

  • Estimated delivery time is 1–10 business days after shipment
  • Total estimated delivery time: 2–15 business days

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

  • Weather conditions
  • Carrier delays
  • High seasonal demand

📍 Tracking Information

  • Tracking details will be provided once your order has shipped (when available)
  • Tracking updates may take time to appear
  • Status such as "Pre-Shipment" means the label has been created but not yet scanned
  • In some cases, orders may be marked "Delivered" before physical arrival

⚠️ Shipping Responsibility

Once an order has been shipped and handed to the carrier, it is no longer under our control.

We are not responsible for:

  • Shipping delays
  • Lost or stolen packages
  • Carrier delivery errors
  • Packages marked as delivered but not received

If this occurs, we recommend:

  • Checking with neighbors or household members
  • Contacting your local post office
  • Allowing 1–3 additional days for delivery

📬 Address Accuracy

  • Please ensure your shipping address is correct and complete
  • We are not responsible for orders shipped to incorrect addresses
  • Returned packages may require additional reshipping fees

🌿 Important Notice for Live Plants

Plants, cuttings, roots, and bulbs are living products and may experience minor stress during transit.

  • Temporary wilting or leaf drop is normal
  • Minor cosmetic damage may occur
  • This does not indicate a defective product

📩 Need Assistance?

If you have any questions regarding your order, please contact us:

Email: info@bloomhavengarden.com

We typically respond within 1–3 business days.