Frequently Asked Questions (FAQ)
Welcome to Bloomhaven Nursery. Below are answers to common questions about our products, shipping, and policies.
If you need further assistance, please contact us at info@bloomhavengarden.com.
🌱 1. Do you guarantee germination or plant survival?
No. We do NOT guarantee germination, growth, or plant survival.
Plants are living organisms, and success depends on factors such as climate, soil, watering, and care.
🌿 2. Why didn’t my seeds grow?
There are many reasons seeds may not germinate, including:
- Incorrect planting depth
- Improper watering
- Temperature or climate conditions
- Soil quality
We strongly recommend reviewing our Growing Guide before planting.
🌿 3. My plant arrived wilted or stressed. Is it dead?
Not necessarily.
Live plants may experience stress during shipping, including:
- Wilting
- Leaf drop
- Dry appearance
This is normal and most plants recover with proper care.
🚚 4. How long does shipping take?
- Processing: 3–7 business days
- Delivery: 1–10 business days
Due to plant readiness and seasonal demand (especially spring and fall), some orders may take up to 2–4 weeks to ship.
📦 5. Why did I receive multiple packages?
We work with multiple growers, so items may ship separately to ensure freshness and faster delivery.
📍 6. My tracking says delivered, but I didn’t receive it
Please:
- Check with neighbors or household members
- Check your mailbox or delivery area
- Wait 1–3 days (some carriers mark delivered early)
We are not responsible for packages marked as delivered by the carrier.
❌ 7. Can I return or get a refund?
All sales are final.
We do not offer refunds or returns for:
- Seeds that do not germinate
- Plants that decline after delivery
- Change of mind
- Healthy items
⚠️ 8. What if my order arrives damaged?
If your order is severely damaged due to packaging, contact us within 48 hours.
Please include:
- Order number
- Photos of packaging and item
We will review and may offer a resolution if applicable.
📬 9. What if I entered the wrong address?
Customers are responsible for providing the correct address.
We are not responsible for lost or delayed orders due to incorrect information.
🌱 10. Are your products beginner-friendly?
Some products may require basic gardening knowledge.
We recommend researching plant care and reviewing our Growing Guide before purchasing.
💬 11. How can I contact you?
Email us at:
info@bloomhavengarden.com
We typically respond within 1–3 business days.
⚠️ 12. What should I do before leaving a review?
Please contact us first so we can assist you.
Include your order number and photos if needed. We are happy to help.