Return and refund policy

At Bloomhaven Nursery, we specialize in seeds, starter plants, cuttings, roots, and bulbs. Due to the natural and perishable nature of these products, please review our policy carefully before placing an order.

❌ All Sales Are Final

All orders are final.

We do not accept returns, refunds, or replacements for:

  • Failure to germinate or grow
  • Plant loss after delivery
  • Change of mind or unwanted items
  • Opened or used products
  • Healthy plants, cuttings, roots, or bulbs

🌿 Nature of Products

Seeds and plants are living products, and success depends on many factors beyond our control, including:

  • Climate and seasonal conditions
  • Soil quality and environment
  • Planting methods
  • Care and experience

We do NOT guarantee germination, growth, or plant survival.

⚠️ Damaged or Incorrect Items

If your order arrives severely damaged due to packaging or handling, we may review your case.

To be eligible:

  • You must contact us within 48 hours of delivery
  • You must accept the package (do not refuse delivery)
  • You must provide clear photos of:
    • Outer packaging
    • Inner packaging
    • The item from multiple angles

If approved, a replacement or refund may be offered at our discretion.

Returns are not required, as returning live products may cause further damage.

🚚 Shipping-Related Issues

Once an order has been shipped, we are not responsible for:

  • Shipping delays
  • Carrier issues
  • Lost or stolen packages
  • Packages marked as delivered but not received

Please contact your local carrier for assistance in these cases.

📬 Address Issues

  • Customers are responsible for providing accurate shipping information
  • We are not responsible for orders shipped to incorrect addresses
  • Returned packages may require additional reshipping fees

⚠️ Important Conditions

  • Claims submitted after 48 hours of delivery will not be accepted
  • Incomplete claims (missing photos or details) may be denied
  • We reserve the right to deny any request that does not meet our policy conditions

📩 Contact Us

If you have questions or need assistance, please contact us:

Email: info@bloomhavengarden.com

We typically respond within 1–3 business days.

By placing an order, you agree to this Return & Refund Policy.